Who we are

How it all began ...

Kanner-Jugendtelefon (KJT) was founded in 1992 together with Croix-Rouge, Fondation Kannerschlass, Ligue Médico-Sociale and Caritas Jeunes et Familles. These services are still responsible for KJT under the auspices of Caritas Jeunes et Familles. The KJT foundation was established in 1992, under the name “Kannersuergentelefon”, within the framework of the United Nations Convention on the Rights of the Child. KJT gives every child and every young person the opportunity to be heard.


KJT is funded through a convention with the Ministry of Education, Children and Youth (Ministerial Approval CO-FC/014/2008 and EF/SFCA/007).

Our mission

KJT gives every child and every young person an opportunity to be heard, it not only advises and supports them but also anyone who is involved with them, in their daily concerns, questions, fears and problems and also during times of crisis.


“No one should be abandoned.”


Each child and adolescent can speak directly to specially trained counsellors. Everyone including the parents, people in contact with children, as well as professionals in the fields of education and psychology, have access to this simple and direct counselling service.

How does KJT work?

“We are here for you! We have the time to hear you!”


During counselling, we work out customised solutions for each person who contacts us and we also help them implement these. If it is required we can also refer the person to other institutions to seek further guidance.

Our consulting principles:

  • Anonymity
    Anyone who contacts us is not required to provide personal information. The people working with 116111, the Online Help, the Elterentelefon and the BEE SECURE Helpline also remain anonymous.


  • Advisor confidentiality
    No information will be passed on to third parties.


  • Tolerance and respect
    Every person who contacts us is accepted without prejudice and/or bias.


  • Self-determination
    The person who contacts us, has the freedom to choose their own plan of action after the counselling session.


  • Openness
    We are there to listen to all kinds of questions and problems and we believe it is always better to seek help and counselling, especially when problems get worse.

Our services

Since its foundation, KJT (Kanner-Jugendtelefon) has adapted to the development and needs of the society. The Kanner-Jugendtelefon 1 1 6 1 1 1 for children and young people has been extended by the Online Help (www.kjt.lu). In 2007, the Elterentelefon was launched, together with the BEE SECURE Helpline and the BEE SECURE Stopline. In 2021, these services were further expanded to include a peer-to-peer Chatberodung.

International network:
Strong together for children and young people

KJT has collaborated with many international organisations:

Child Helpline International, the international organisation for listening to child and adolescent problems.

Insafe is a European network of national organisations which aims to raise awareness among young people about safe and responsible use of the internet.

INHOPE is the International Association of Internet Hotlines to fight against illegal content on the Internet, in particular the dissemination of images of sexual abuse of minors.

For more information about us: