By telephone

The BEE SECURE Helpline 8002 1234 is a free telephone helpline that any citizen of any age can contact with questions about internet and digital media safety. The helpline is a first point of contact for questions and offers an anonymous and confidential conversation in which individual advice and guidance is offered and, if necessary, referrals are made to the relevant or specialised service.

We are available Monday to Friday from 9am to 4pm (from the Luxembourg network only).

In writing

Alternatively, citizens can contact the BEE SECURE Helpine team in writing via a contact form.

Please note that this contact option is not confidential and not anonymous.

Opening hours