{"id":487,"date":"2025-12-15T13:47:29","date_gmt":"2025-12-15T12:47:29","guid":{"rendered":"https:\/\/kjt-stage2.fachhandel-ehses.de\/online-help\/"},"modified":"2026-04-22T10:40:59","modified_gmt":"2026-04-22T08:40:59","slug":"online-help","status":"publish","type":"page","link":"https:\/\/www.kjt.lu\/en\/online-help\/","title":{"rendered":"Online Help"},"content":{"rendered":"
[vc_row][vc_column width=”5\/6″ offset=”vc_col-lg-offset-1″][vc_custom_heading text=”Online Help” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][\/vc_column][vc_column width=”5\/6″ offset=”vc_col-lg-offset-1″][vc_custom_heading text=”Questions – Concerns – Problems” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1615809721633{margin-bottom: 90px !important;}”][vc_column_text css=””]\n

If something worries you, annoys you, depresses you, if everything seems pointless to you, if you have the feeling of being in at a dead end, then write to us \u2013 we are there for you.
\nEverything will always remain confidential between us.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”5\/6″ offset=”vc_col-lg-offset-1″][vc_column_text css=”.vc_custom_1773231998167{margin-bottom: 90px !important;}”]\n

How does Online Help work?<\/strong><\/h4>\n

For your login, select a username and a password. For your login, select a username and a password. Secure both well so that no one but you has access. Both username and password are the key to the answer that is only meant for you.
\nWe will always reply within three days the first time you write to us, and within 10 days for each subsequent mail.
\nPlease make sure that you do not provide any name, address, etc. that would make you, or third parties you are writing about, identifiable.
\nYou can write to us in Luxembourgish, German, French or English.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1599076649652{margin-bottom: 90px !important;}”][vc_column width=”1\/3″][vc_message message_box_style=”solid-icon” message_box_color=”green” icon_fontawesome=”fa fa-solid fa-chevron-right” css=”” el_class=”onlinehelptags”]\n

It is anonymous<\/span><\/h3>\n

You don’t have to tell us your real name, your address, your email or your phone number.<\/span>[\/vc_message][\/vc_column][vc_column width=”1\/3″][vc_message message_box_style=”solid-icon” message_box_color=”green” icon_fontawesome=”fa fa-solid fa-chevron-right” css=”.vc_custom_1773233890452{padding-bottom: 48px !important;}” el_class=”onlinehelptags”]\n

It is confidential<\/span><\/h3>\n

No one else will know that you write us.<\/span>[\/vc_message][\/vc_column][vc_column width=”1\/3″][vc_message message_box_style=”solid-icon” message_box_color=”green” icon_fontawesome=”fa fa-solid fa-chevron-right” css=”.vc_custom_1773233906396{padding-bottom: 25px !important;}” el_class=”onlinehelptags”]\n

It’s simple<\/span><\/h3>\n

Create your login and start.<\/span><\/p>\n[\/vc_message][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=”Go to Online Help” color=”danger” size=”lg” align=”center” i_icon_fontawesome=”fa fa-regular fa-envelope” css=”.vc_custom_1776847253417{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}” add_icon=”true” link=”url:https%3A%2F%2Fonline-chatberatung.kjt.lu%2F%3Flang%3Den%23%2F|target:_blank”][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”5\/6″ offset=”vc_col-lg-offset-1″][vc_custom_heading text=”Online Help” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][\/vc_column][vc_column width=”5\/6″ offset=”vc_col-lg-offset-1″][vc_custom_heading text=”Questions – Concerns – Problems” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1615809721633{margin-bottom: 90px !important;}”][vc_column_text css=””] If something worries you, annoys you, depresses you, if everything […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-487","page","type-page","status-publish","hentry","entry"],"yoast_head":"\nOnline Help - 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